Available 24/7, Seneca Warm Line is a non-crisis peer-led phone service that provides compassionate support for those who are struggling with their mental health.
We understand that every individual self-determines what they can effectively manage on their own– and can decide for themselves when they need help and support so that their issues do not escalate to the level of crisis.
Many callers have told us that the Seneca Warm Line’s caring Peer Responders are their first defense in preventing them from escalating into a crisis. Give us a call, and decide for yourself.
Call 204-942-9276
or 1-833-718-4678
Sara Riel would like to extend our appreciation to the Distress Line Equity Fund for their generous support of the Seneca Warm Line.
Who We Are
Sara Riel is very proud of our Seneca Peer Support Programs and the staff who deliver services on a daily basis – the experience, compassion, authenticity, and caring these “persons-with-lived-experience” possess is inspiring.
Our Peer Support staff come from culturally diverse backgrounds and represent many communities – Indigenous, Newcomer, 2SLGBTQ+, Victims of Violence, as well as Communities focused on recovery from Mental Health, Substance Use, and Addictions.
As a collective, we have developed the skills to manage our own lived experiences of Anxiety, Depression, Schizophrenia, OCD, PTSD, Panic Disorders, Eating Disorders, Addictions, and Substance Use Disorders.
As well, we have face a variety of barriers in our lifetimes, including poverty, homelessness, unemployment, family disfunction, divorce and/or estrangement, prejudice, discrimination and/or racism, and lost sense of self, wellness, hope, and/or empowerment. When you access our Seneca programs, you are talking with peers.
Our Peer Support Workers are trained responders, completing instruction and certification in:
And following the “Guidelines for the Practice of Peer Support”, set out by the Mental Health Commission of Canada (MHCC), as well as the Personal Health Information Act (PHIA) and Freedom of Information and Protection of Privacy Act (FIPPA).
- Applied Suicide Intervention Skills Training (ASIST/Start)
- Non-Violent Crisis Intervention (NVCI)
- Trauma-Informed Care Practices
- Fundamentals of Addiction
- Cultural Awareness and Competency